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ACTIVITIES CANCELLATION POLICY:

External Providers: activities booked through external partners such as massages, tours, hikes, aerial classes, transportation, ceremonies, cultural classes, etc. are subject to a cancellation policy requiring a minimum of 24 hours notice. Should the guest cancel outside of this timeframe, a charge equivalent to the full amount of the activity as originally booked will be applied.

In-House Activities: activities utilizing our internal resources such as jungle ice baths, avocado tours, temazcal sauna, etc. may be cancelled free of charge, provided that the cancellation request is made at least 3 hours prior to the scheduled time of the booking. If the cancellation is not made 3 hours prior, a charge equivalent to the full amount of the activity as originally booked will be applied.

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